Receipts & printing
Print the customer's bill and the kitchen's ticket — on screen or to a thermal printer.
2 min read2 guides in this topic
A check produces two documents: the customer’s bill/receipt at the front, and a kitchen ticket telling the cooks what to make. Both are formatted for the 80mm thermal paper most restaurants use.
What you can print
- A customer receipt from the check or payment screen.
- A kitchen ticket when an order is fired.
- Receipts can print by themselves — once when the check is settled, or after every payment (POS › Printing › Receipts & labels › Print receipts automatically).
Print straight to your printers
- Connect 80mm or 58mm thermal printers over your network or by USB.
- Route each item to the right kitchen station — hot, cold or bar — so tickets print where they're cooked.
- Tickets are delivered by the Mac or Windows main terminal (it prints straight to your printers, even offline) or by the Menulisa Bridge app — see Connecting printers.
- Printing is silent: no browser pop-up to click during a rush.
When a ticket doesn't print — or the Wi-Fi drops as you fire
- After Fire the till follows each kitchen ticket: Printed · Grill; amber while a printer waits for paper or is still being tried; red with Reprint only when a ticket really didn't print.
- Every till sees the tickets that didn't print, from any device: a red 2 kitchen tickets didn't print · Table 4 · Table 8 at the top, and a printer mark on those tables. See lists them — station and table, who fired it from which device and when, the dishes and why — with Reprint (that ticket, once), Open check and It came out. A ticket the Bridge hasn't printed yet is listed in amber.
- No connection when you tap Fire? The round waits on that tablet or phone (No connection · the Fire for Table 4 waits — it sends by itself; its dishes read Waiting to send) and goes as soon as the connection is back — even if you've left the check — with only the dishes it was fired with.
TipSetting up the hardware lives in its own section — see Connecting printers, Kitchen stations & routing and The Menulisa Bridge app under Hardware & printing.
Guides in this topic
- Receipts: which printer, what language, what it says at the bottomPick the default receipt printer, set the language, write the footer, and know where staff reprint one.
- Print receipts automatically — on settle or after every paymentLet the receipt printer print by itself: once when the check is paid, or a receipt per payment on split bills. Pick the methods, the copies, and terminals that differ.
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