Discounts, voids & comps
Take money off, cancel a mistake, or send a dish out on the house — with a trail.
1 min read
Three everyday actions at the till, and the difference matters. A discount lowers the price. A void cancels an item or payment (a mistake, or a dish sent back). A comp gives an item free, on the house.
When to use which
- Discount — a goodwill gesture or a promo: a percentage or fixed amount off a line or the whole bill.
- Void — the item was rung up by mistake or sent back. It comes off and is recorded as voided.
- Comp — you're giving the dish away (an apology, a regular's birthday). It stays on the order but costs the guest nothing.
When the whole bill is free
- If discounts and comps cover everything, Pay shows Nothing to pay with one button, Settle.
- It finishes like any paid check: the Check settled screen, the table is freed and the receipt prints if you print receipts automatically.
- The receipt shows each discount with its reason and a total of zero. The cash drawer stays shut.
- It counts in the shift's X and Z reports as a check with no sales, with its discounts on the discount line.
Kept honest
- These actions can be PIN-protected, so only authorised staff use them.
- Each one is recorded against the staff member who did it.
- Voids and discounts show up in your reports, so nothing hides.
- How big a discount someone can give is capped by their role.
TipSet discount caps per role under Team › Roles — the Maximum discount field on each role. A waiter might give 10%, a manager more. It protects your margin without slowing service.
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