Help & answers
Troubleshooting
Most hiccups have a one-minute fix. Find your symptom below. If something here doesn’t solve it, contact support — we’re happy to help.
The QR code opens nothing / the wrong menu
- Make sure the code is the one generated for that exact table — codes are unique per table.
- Check the item or category isn't switched off, and that the branch has online ordering enabled.
- Re-print the code from QR codes if it's smudged or torn; the link behind it never changes.
A terminal won't pair
- Pairing codes expire — generate a fresh one and try again.
- Confirm the device has a working internet connection.
- Use the on-screen pairing QR for the fastest connect, or type the code carefully.
A staff member can't unlock the POS
- They need a PIN. Set or reset it under Team › Staff & roles.
- Only staff with a PIN appear on the lock screen — add them first if they're missing.
- Check they're assigned to this branch (or to “all branches”).
Tickets aren't printing in the kitchen
- Confirm the printer is on, has paper, and shows as connected in printing settings.
- Check the menu items are routed to a station that has a printer assigned.
- For app-driven printers, make sure the Menulisa Bridge is running and shows “connected.”
The internet dropped mid-service
- Keep going — the POS keeps working offline and saves orders on the device.
- When the connection returns, everything you took syncs automatically.
- Avoid closing the browser tab while offline, so nothing waiting to sync is lost.
When in doubt, a refresh fixes display glitches without losing data — your checks live on the server, not in the browser tab.
Still need help with this?
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