Troubleshooting
Quick fixes for the most common day-to-day snags.
2 min read
Most hiccups have a one-minute fix. Find your symptom below. If something here doesn’t solve it, contact support — we’re happy to help.
A terminal won't pair
- Pairing codes expire — generate a fresh one and try again.
- Confirm the device has a working internet connection.
- Use the on-screen pairing QR for the fastest connect, or type the code carefully.
A staff member can't unlock the POS
- They need a PIN. Set or reset it under Team › Staff.
- Only staff with a PIN appear on the lock screen — add them first if they're missing.
- Check they're assigned to this branch (or to “all branches”).
Tickets aren't printing in the kitchen
- Confirm the printer is on, has paper, and has the IP address you typed (Test print from its row in POS › Printing).
- Check the menu items are routed to a station that has a printer assigned.
- Make sure something is there to print: the Mac or Windows main terminal is on, or — for a USB printer on another computer, or a restaurant without a main terminal — the Menulisa Bridge is running and shows Online.
The internet dropped mid-service
- Keep going on the Mac or Windows main terminal (and the additional terminals on its Wi‑Fi) — it keeps selling and saves every order on the computer.
- Android phones and tablets on app 1.2.0 or later keep taking orders and send them to the main terminal by themselves. iPhones, iPads and browser tills need the internet — take orders on the main terminal or an Android device until it’s back.
- When the connection returns, everything you took syncs automatically — the amber bar says Everything is synced.
TipWhen in doubt, a refresh fixes display glitches without losing data — your checks live on the server, not in the browser tab.
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