Help & answers
Frequently asked questions
Quick answers to the things people ask before and just after they start.
Do my staff need to download an app?
- No. The POS, kitchen display and dashboard all run in a normal web browser.
- It works on an iPad, an Android tablet, a phone or a desktop — whatever you have.
- Optional extras: a native POS app for Android/iOS, a tablet menu-stand app for tables, and the Menulisa Bridge for thermal printers — see The Menulisa apps.
Does it keep working if the Wi-Fi goes down?
- Yes. The POS is built to keep taking orders offline and sync them when you're back online.
- You can install the POS to the home screen so it opens like an app.
Why do I have to verify my email?
- It confirms the account really belongs to you and keeps automated signups out.
- Click the link in the email we send at signup — the dashboard unlocks immediately. The verification screen has a resend button if it didn't arrive (check spam too).
Can I remove the “Powered by Menulisa” line?
- Yes — white-label is available on request: we flip it for your restaurant and the line disappears from your guest menu and welcome screen. Get in touch.
Can Menulisa build me a website?
- Yes — the AI website builder generates a full site from your menu and brand, editable and published at your own link. See Your restaurant website.
Can guests order from their phones?
- Yes — each table has a QR code that opens your live menu on the guest's phone.
- The menu supports English, Arabic and Kurdish, with full right-to-left layout.
Can I run more than one location?
- Yes. Add as many branches as your plan allows; each has its own tables, staff and settings.
- Switch between them with the branch picker at the top of the dashboard.
How do I get help?
- Search this Help Center first — most answers are a guide away.
- Still stuck? Use the Contact support button at the bottom of any article.
Still need help with this?
Contact support