Frequently asked questions
Short answers to the questions new owners ask most.
2 min read
Quick answers to the things people ask before and just after they start.
Do my staff need to download an app?
- Not to try it: the POS, kitchen display and dashboard all run in a normal web browser, on an iPad, an Android tablet, a phone or a desktop.
- For the till you rely on, install the Menulisa POS app on a Mac or Windows computer — it keeps working offline and prints straight to your printers.
- Also available: the POS app for waiters’ phones and tablets (on Android it keeps working offline, from version 1.2.0), the Menulisa Menu app for table tablets, and the Menulisa Bridge for printers the main terminal can’t reach — see The Menulisa apps.
Does it keep working if the Wi-Fi goes down?
- Yes, on the Menulisa POS app for Mac and Windows: the main terminal keeps taking orders, payments and bookings offline and syncs them when you're back online, and it keeps printing.
- Android phones and tablets on app 1.2.0 or later keep working too, and send everything to the main terminal when they reach it. iPhones, iPads and the browser POS need the internet — so if your connection is unreliable, make a Mac or Windows computer your main till and give the floor Android devices.
Why do I have to verify my email?
- It confirms the account really belongs to you and keeps automated signups out.
- Click the link in the email we send at signup — the dashboard unlocks immediately. The verification screen has a resend button if it didn't arrive (check spam too).
Can guests order from their phones?
- Yes — each table has a QR code that opens your live menu on the guest's phone.
- The menu supports English, Arabic and Kurdish, with full right-to-left layout.
Can I run more than one location?
- Yes. Add as many branches as your plan allows; each has its own tables, staff and settings.
- Switch between them with the branch picker at the top of the dashboard.
How do I get help?
- Search this Help Center first — most answers are a guide away.
- Inside the dashboard, press Ask to ask Menulisa — see Ask Menulisa.
- Still stuck? Use the Contact support button at the bottom of any article.
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