Delete your account
How to ask Menulisa to delete your restaurant account and its data, what we delete, and what we keep.
On this page
How to ask for deletion
Email [email protected] from the email address you sign in to Menulisa with. Use the subject "Delete my account" and include your restaurant's name.
- We reply to confirm the request. We may ask you to confirm it from your account, so nobody else can close it for you.
- We delete the account within 30 days of your confirmation and email you when it is done.
- A paid plan is cancelled as part of the deletion. Nothing is charged after that.
Only the restaurant's owner can ask us to delete the restaurant. A staff member who wants their own login removed can ask the owner, or email us from that login's address.
What we delete
- Your account and your restaurant's profile, branches and settings.
- Menus, dishes, photos, QR codes and menu designs.
- Staff accounts, roles and PINs.
- Guest data held for your restaurant: customers, orders, reservations, reviews, loyalty and meal plans.
- Paired devices: the POS, Menu and Bridge apps stop working with the account.
- Reports, inventory, activity logs and AI usage records.
What we keep, and for how long
Our invoices to you and the payment records for your subscription are kept for 5 years, because tax law requires it. They are then deleted.
Copies in our backups are overwritten within 30 days.
If the law or an open dispute requires us to keep something longer, we keep only that, and only as long as required.
If you are a guest
Data about your visits and orders at a restaurant belongs to that restaurant. Ask the restaurant to delete it, and we help it respond. You can also email us and we pass your request on.