Team › Activity: who voided what, and when
Every staff action on the POS in one list — filter to voids, refunds, comps and discounts, or to one person.
1 min read
Every PIN on the till leaves a trail. Team › Activity is that trail: each staff action across the POS, with who did it, when and on which order.
The scenario
The daily close shows more voids than usual on Friday. You want to know who, on which checks, and whether it was one person.
Find it
- 1Open Team › Activity and set the date picker to Friday.
- 2The tiles at the top are the actions worth checking: Voided item, Refunded payment, Voided payment, Comped item and Discounted order — each marked Worth checking when it has entries. Click Voided item.
- 3The staff chips under it count each person’s share. Click the one with the most to see only theirs, or All staff to go back.
- 4Each row has Time, Staff, Action and Detail. A row tied to an order opens that order.
What’s logged
- Checks: opened, closed, reopened, cancelled, locked and unlocked, moved or merged, and discounts.
- Items: added, voided, quantity and note changes, comps and discounts.
- Payments taken, voided and refunded; receipts printed; kitchen fire, bump and recall.
- Cash-drawer shifts opened and closed, and cash movements; reservations created, seated, cancelled or marked no-show.
TipSign-ins, PIN unlocks and clock in / out aren’t in this list — it is the record of what people did to orders and money. If the list is long, narrow the date range: it shows the latest entries first.
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