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The internet drops at 8pm on a Friday

What keeps working on the Mac/Windows till, what the phones do, and what happens when the connection returns.

2 min read

Offline isn’t a mode you switch on. The Mac and Windows app runs the POS on the computer itself, so when the router dies it simply keeps going, and syncs when it can. From version 1.2.0 the Android app keeps its own copy of the branch too, so the phones keep going as well.

The scenario

8pm, full house. The fibre goes down — the Wi‑Fi in the room stays up. Two waiters on Android phones, one Windows till at the counter as the main terminal.

What happens

  1. 1The counter till carries on: opening checks, adding items, firing, taking cash. Every order is saved safely on the computer. Staff notice only a small offline indicator.
  2. 2The two Android phones carry on too: they send every change to the main terminal over the Wi‑Fi, which is still up — only the internet is gone, so nothing changes for them. An iPhone or iPad till needs the internet: it shows a clear no-connection screen with a code — POS-NET-01 if it has no network, POS-NET-02 if it’s on Wi‑Fi but nothing answers — until it’s back.
  3. 3The counter till keeps printing: it sends tickets straight to the network printers and to a USB printer plugged into it, the phones’ tickets included. Only tickets for a USB printer on another computer — the Bridge’s — wait for the internet.

When it comes back

  • Everything taken offline syncs to the server automatically. Each order is sent once, so nothing is duplicated even if it retries.
  • Kitchen displays and reports catch up on their own; iPhones and iPads reconnect by themselves.
  • Payment history for the outage shows the checks with their real times, not the time the internet returned.
TipThe rule for choosing hardware: one Mac or Windows computer is the main terminal — the till that must never stop; phones and Android tablets are for the people walking around, and from app 1.2.0 they keep going even when the Wi‑Fi itself drops — see Working without a connection on Android.

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The internet drops at 8pm on a Friday · Menulisa