Using the floor during service
What the colours mean, how to open a table, and what a ring around a table is telling you.
2 min read
During service the floor view is where staff live. Every table shows its state at a glance, and opening one is two taps.
The scenario
A couple sits at T4. Ten minutes later the table next to them presses “call service” on the QR menu. Meanwhile T9 has had its bill printed and is waiting to pay.
Open T4
- 1Tap T4. The dialog Open T4 asks you to tap how many guests are seated — tap 2 (+ goes past 8).
- 2Press Open check. You land on the order screen for T4 with the party size recorded. Guest count is what makes “covers” in your reports honest.
Reading the room
- Free — tap to seat a party.
- Seated — a check is open, with its guests, total and how long it’s been open. Tap to go to it.
- Bill asked / Bill printed — they’re waiting to pay. A locked check (bill printed, with Lock check after printing the bill on) can’t be edited until a manager unlocks it.
- Reserved — a booking is due on this table soon. Seat the booking from here so the check opens with the party already attached.
- Cleaning — just left; not ready yet.
- Switch between Cards and Floor at the top; the floor’s legend explains each mark.
Rings around a table
- Guest order — guests sent an order from the QR menu that nobody has fired yet. It’s waiting for a waiter to review and send to the kitchen.
- Service call or bill asked — a guest called from the QR menu, or asked for the bill; the table glows. Whose phone buzzes for a call is set on the Alerts tab of POS › Settings.
- The Attention button at the top counts them and lists each one with a Go, so you never scan the room looking for it.
TipThe floor view updates live on every terminal. If two waiters both tap the same free table, the second one sees it turn Seated the instant the first opens it — there’s no way to open two checks on one table.
More in Floor plan & tables
All of Floor plan & tables- Adding a single tableAdd one table with a name, a seat count and a shape, and put it where it really stands.
- Adding many tables at onceCreate a whole numbered run — T1 to T20 — in one go, without typing twenty names.
- Shapes — and how to build a bar where every seat is its own ticketSquare, round, rectangle, booth, high-top, counter — and the one trick for bar seating that bills per stool.
- Halls, arranging the room, and keeping the map honestSplit the venue into areas, lay tables out to match reality, and know what to do when the room changes.
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